CABLE AND PRODUCT TREATMENT
At Area51 Tether Co. we pride ourselves on quality products and cables that work. With proper treatment, our cables are built to perform and are strong and durable, so you can focus on your adventures. Rarely do we get any inquiries of connectivity issues, however, please be aware that mistreatment of cables may result in a shorter life span of your item. "Wear & Tear" cable failures may be caused, but not limited to; mistreatment of products by ways of aggressively and/or bending, crushing, breaking, rolling over, and/or exposure to extreme elements.
For connectivity issues we highly recommend trying the below tips.
When using Right Angle Cables always use the Right Angle port in the CAMERA port
When using Red Obrs Las Mollacas USB-C Right Angle to USB-C Cable, make sure the labeled port "COMPUTER SIDE" is plugged into your computer, not the camera port.
-Restart your computer from time to time and restart your Capture One session
-Have two (2) of the same cables to test issues with, if you are experiencing any dropouts in connection, test the cable on another camera/laptop to ensure your electronics USB ports are not damaged or malfunctioning.
-Turn the camera off, remove the battery then re-install the battery. Connect the cables COMPUTER END first, then connect the CAMERA port. Turn the camera back on and resume tethering.
-Ensure your settings are correct; i.e
From the top menu select <Preferences <Capture
Under providers make sure your camera brand is selected; example: Sony
If you are wondering if your camera model is supported, please check the Capture One camera support page.
Contact our support team at firstname.lastname@example.org for any additional issues or questions.
Please provide the following;
Date of purchase:
(i.e. 2019 Mac Book Pro)
Third party dongle/cable (if any):
(i.e. Anker UBS-C to A or Apple Multi Port USB-C)
Software version of Capture One:
Camera model using:
(i.e. Nikon 850)
Model of A51 Tether Cable:
Please refer to the STORE POLICY page to view Area51 Tether Co. store return/exchange policy or visit our FAQ